Return & Refund Policy
1. Quality Shopping Commitment
Birkel Power is dedicated to providing customers with a comfortable and satisfying shopping experience.
• Return & Exchange Period: We offer a 30 day return/exchange service.
• Policy Start Date: The return policy begins when you receive the product. Please ensure your situation qualifies under our 30-day Return & Exchange Policy.
• Applicable Scope: This policy applies only to products purchased from the official website birkelpower.com.
2. Return process
• Contact Customer Service:PrevotRatterr.ee591@gmail.com, attach clear photos of the product issues, or inform us of your reason for return.
• Get Return Address: Please contact our customer service team.
• Packaging and Shipping: Properly package the item(s) you wish to return and send them via your local post office or another courier service.
• Processing Time: We will process your return or exchange request within 3-5 business days after receiving the returned product.
• Refunds and Store Credit: Refunds will be automatically credited to your original payment method, or you may choose to receive 100% store credit. The processing time is typically 3-5 business days.
• Advance Communication: Before returning the item(s), please communicate your return requirements via our customer service email. We will do our best to offer a better solution than a return or exchange.
3. Shipping Fees for Returns & Exchanges
1) Return Shipping Fees:
• Birkel Power Error: If we make a mistake (e.g., wrong or defective item), we will cover all return shipping costs.
• Customer Choice: For returns due to personal reasons (e.g., wrong size or preference), the customer is responsible for return shipping fees.
2) Exchange Shipping Fees:
• Customer Responsibility: Customers pay the return shipping for the original product.
• Birkel Power Responsibility: We cover the shipping costs for sending the replacement product.
3)Please Note:
• Shipping costs incurred after dispatch remain non-refundable, even for returned orders.
• Do Not Return to the Package Address: Returns sent to the original package address cannot be processed. Please contact us to get the correct return address.
4. Product Condition Requirements
• Inspecting Products: Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact us within 48 hours.
• Eligibility for Return: Items must be unused, unwashed, undamaged, and include the original tags and packaging. Hygiene stickers must remain intact.
• Non-Returnable Items: Final sale items and free gifts are not eligible for return.
5. Refund Policy
• Full Refunds and Store Credit: After we receive and inspect the returned item(s), you will receive a full refund or 100% store credit.
• Refunds will be automatically credited to your original payment method and you will be notified via email.
• Once the package has been shipped, additional shipping costs are non-refundable, even if the order is returned. Customers remain responsible for these fees.
• Do Not Return to Original Address: Please do not send your return to the address listed on your package. This is not our return address and will affect the processing of your return.
• Refund Confirmation: Once we receive and verify that your returned item is new, unused, and in its original packaging with intact tags, we will process the refund to your original payment method.
• Refund Issues: If you encounter any problems during the refund process, please contact us at PrevotRatterr.ee591@gmail.com
6. Contact Information
Before initiating a return, please contact us via email to discuss your return needs. We strive to provide better solutions than returns or exchanges whenever possible.
• Email:PrevotRatterr.ee591@gmail.com
If you have any questions or need further assistance, please do not hesitate to contact the Birkel Power customer service team.